Private Pay Business Coaching & Mentoring forTherapists

Available Virtually Nationwide

and in-person

in Albany, Schenectady,

& Troy, NY

Cherry blossom branches in a vase by a window, evoking calm and renewal

Isn’t it time for you to

Get Paid What You're Really Worth?

You're good at what you do. Probably really good. You have a master’s degree or higher. Advanced trainings, certifications, sought-after skills and modalities. You've invested real money and a lot of time, maybe even a decade or more, making sure that you’re really good at what you do.

And this has never once mattered to the insurance company who sets your rates.

The reimbursement rate for a newly licensed generalist and a seasoned clinician with specialized training, years of experience, and a defined niche are not that different. All too often, they're identical. The system wasn't built to distinguish between them, and it isn't going to start now.

If you've ever done the math on your true hourly rate—not your contracted rate, but what you actually earn per hour once you factor in every minute spent earning that reimbursement—you already know this. Most therapists do it once and don't do it again.

But you're here. Which probably means you're ready to do something about it.

I’m Susan, and I’ve been where you are.

I'm an LCSW with 25 years in the field, an EMDRIA Certified Therapist and Approved Consultant, and I run a fully virtual, fully private pay trauma practice outside of Albany, NY. I've exited 6 insurance panels and 2 VC-backed platforms since 2021.

I’ve broken free of panels and platforms to build my dream practice, and I’m passionate about helping you do the same.

Susan Candiloro, LCSW-R, EMDR therapist in Albany, NY

How can I trust that you know what you’re talking about?

I worked inside this system for 8 years. I know exactly how they manufacture the financial dependency that makes leaving feel impossible, because I watched it happen from the therapist’s side before I left. I sat with the same questions you have right now, felt the same sense of doubt that I could make a fully private-pay practice work, the same feelings of guilt for the clients I felt I was “leaving behind.”

I'm not teaching a framework I read about somewhere, or how I left one or two insurance panels 5 years ago. I'm teaching the map I actually used across 6 panels and 2 platforms, to get completely free in an ethical and sustainable way.

Where therapists get stuck, and what we actually do about it

  • The guilt. This one comes first because it's usually what's really going on, underneath all the practical questions about contracts and income replacement.

    You're worried about your clients. Specifically the ones who can't follow you into private pay. That worry is real and it means you genuinely care about your clients, which is an integral part of being a good clinician. It also needs to be examined honestly, because the system you're feeling guilty about leaving is not actually solving the access problem. VC-backed companies are not community mental health. They are not non-profits coming together to provide access for underserved populations. They're tech companies that have figured out how to use therapist ethics and values to keep us tethered to a system they control. You leaving doesn't fix the access problem. You staying doesn't either. If you’ve been thinking about getting out for a while but find yourself still working inside this system that’s grinding you down, you’re probably just becoming more depleted and more resentful of the system.

    We talk about this directly. Because until it moves, nothing else does.

  • The rate. Highly trained clinicians who have spent years being told by insurance what they're worth often need help saying the real number out loud. We’ll figure out what your rate actually needs to be, based on your real income goal. Then we work on the part nobody talks about: believing it enough to charge it without apologizing.

  • The contracts. Most therapists have never actually read the terms of their insurance contracts or VC-platform contracts. The terms of leaving, the non-competes, the clawback provisions, the credentialing requirements that follow you out the door. I’ll guide you through understanding yours, and making the best choices for you under the restrictions outlined in your contracts.

  • The timeline. "I'll build my private pay practice first and then exit the panels." This almost never works. The panels keep you too busy and too financially dependent to build anything else. We figure out the actual sequencing, and how to create enough runway to move without waiting for a perfect moment that isn't coming.

  • Getting found. Beyond Instagram strategy. The real answer for specialized clinicians is almost always referral relationships with the right providers, in the right networks, who are already seeing your ideal client. We’ll also talk about SEO, and how things have changed with the advancement of AI searches. We build that map for your specific niche and situation.

Who is private pay coaching & mentoring for?

  • Private pay coaching & mentoring is for clinicians with specialized training You have specialized training: EMDR, somatic work, eating disorders, sex therapy, DBT intensives, or anything else that took serious time and money to develop, and you're done watching insurance treat your expertise as a non-factor.

  • Private pay coaching & mentoring is for therapists who are frustrated with working within the insurance or VC system You've been on panels long enough to know the math isn’t working for you anymore. Or you tried the platforms and discovered that Headway and Alma aren't a solution to the insurance problem, they're a shinier version of the same trap. You’re a seasoned clinician tired of being paid the same as a new grad generalist, the threat of clawbacks, the every-changing rules the VC companies are asking you to abide by.

  • Private pay coaching & mentoring is for therapists new to private practice who want to build a private pay practice from the ground up Private pay coaching & mentoring is also for clinicians who have been wanting to start a private practice but aren’t sure where to start. We’ll strategize a roadmap to build a successful private-pay practice from the beginning, so you never have to worry about exiting panels.

What will we focus on in private pay coaching & mentoring?

  • We’ll calculate your true hourly rate per payer, honestly

  • We’ll set a private pay rate, calculated from your actual income goal

  • We’ll design a personalized transition plan to get you from the practice you have today to the practice you want to have

  • We’ll define your niche and your marketing strategy

  • We’ll develop a networking and referral outreach strategy ready for you to execute

  • We’ll dig into the beliefs that are keeping you from making the move you’ve been thinking about making

Frequently Asked Questions (FAQs)

Can I really leave insurance panels without losing all of my clients? Some clients will follow you. Some won't. The honest answer is that you will likely lose some clients in the transition. The goal isn't to prevent that, it's to plan for it. Most therapists who exit panels are surprised by how many clients stay, especially when the relationship is strong and the transition is handled well. We plan the communication, the timing, and the financial bridge so you're not white-knuckling it through the gap.

What does my contract actually say about leaving the VC companies/ platforms? This is one of the most important questions to answer before you do anything else. Most therapists haven't read their contracts carefully enough to know. Termination clauses, required notice periods, non-solicitation language, clawback provisions, and what happens to your client records after you leave vary significantly across platforms. This is part of your process, and I’m here to guide you through it.

How much notice do I have to give? It depends on your contract and your payers. Insurance panel termination typically requires 30 to 90 days written notice. Platform contracts vary, and some have language that is deliberately vague about what happens during the notice period. This is exactly why reading the contract before you decide to leave matters. We figure out your specific timeline and build your exit sequence around it.

What happens to my clients' records when I leave a platform? This is one of the less-discussed but genuinely important questions about platforms like Headway and Alma. Access to clinical notes after departure varies by platform and is something that needs to be addressed in your exit planning. We make sure you know what you're walking away with and what documentation you need to have in place before you go.

Is it ethical to stop taking insurance? Yes. And I say that as someone who has thought carefully about this and grappled with this very concern. You are not a community mental health center. You are one clinician with a finite caseload. Staying on panels that undervalue your expertise, generate administrative burden, and contribute to your burnout does not make you more ethical, it makes you less effective for the clients you do see. There are other providers, other resources, and other pathways for clients who can't afford private pay. Your job is to do your best work. The guilt is real, and it's also worth examining honestly. We’ll do that together.

How can I stay accessible and ethical if I don’t take insurance? We’ll talk through this as well, including the beliefs ingrained in you, often in grad school, about our worth as a profession and how these beliefs keep us stuck. We’ll also talk about other ways to stay accessible, like offering a sliding scale or reduced fee rate, transitional rates for existing insurance clients, educating clients on using their out-of-network benefits, and exploring whether the Green Bottle Method may be a good fit for you and your practice.

How do I replace the income from insurance panels? We’ll start calculating your real numbers first. Most therapists don't know their actual hourly rate per payer once administrative time is factored in. All too often, when they factor in time for extra documentation to meet insurance standards, communicating with insurance companies and chasing payments, completing recredentialing forms, and answering billing questions for clients, they find that they need fewer clients than they think to replace the income from insurance. This becomes even more apparent when I work with therapists who have experienced a clawback and had to pay back hundreds, sometimes thousands, of dollars for services they provided honestly, in good faith. Together, we’ll calculate your true rate, set your private pay fee based on your actual income goal, and build an overlap strategy that keeps your income stable during the transition. You don't have to take a financial hit to break free.

What’s the difference between a private pay practice and an out-of-network practice? Some clinicians choose to work fully private pay, meaning they don’t provide any documentation needed for clients to claim out-of-network benefits. Many clinicians choose to stop participating with insurance as an in-network provider, but to still provide documentation that allows clients to recoup some of the cost of therapy through their out-of-network insurance benefits. In my practice, I choose to offer SuperBills to my clients so they can submit for out-of-network reimbursement according to their individual insurance plan. There are different ways to handle this, and we’ll cover all of this.

How long does the transition take? It depends on your starting point, such as how many panels you're on, what your contracts say, and how quickly you can build private pay referral sources. For most therapists it's a 12 to 24 month process. The goal isn't to exit overnight. It's to exit strategically, with a plan that protects your clients and your income at the same time.

Do I need a niche to go private pay? You need to be findable for something specific. That doesn't have to be a narrow diagnostic niche. It can be a method, a population, a combination of both. What it can't be is "I work with adults on a variety of concerns." Private pay clients are choosing you specifically, not selecting from a list. We identify what you already do well and build the language that makes the right person feel like you wrote it for them.

I have specialized training: EMDR, somatic work, eating disorders, DBT. Does that help? It's your biggest asset. Specialized training is invisible to insurance reimbursement by design, but it's exactly what private pay clients are looking for and willing to pay for. Your method is your market. We make it visible.

What if I've already tried to go private pay and it didn't work? Then something specific didn't work, and it's worth figuring out what. Usually it's one of three things: the rate wasn't right, the positioning wasn't specific enough, or the referral sources weren't there yet. None of those are unfixable. We figure out which one it was and build from there.

You don't need to be convinced that leaving is the right move for you.

You need a plan for doing it without blowing up your income or abandoning your clients.

How Much Does Private Pay Coaching Cost?

I offer a variety of packages based on your needs and budget.

Single Intensive Session

$345

  • 90-minute deep dive strategy session

  • 15-minute follow-up session scheduled 2 weeks out

  • Follow-up support via email for 90 days post follow-up session

Intermediate Package

$795

  • 4 60-minute coaching & mentoring sessions

  • Follow-up support via email for 90-days following completion of the final session

Deluxe Package

$1495

  • 8 60-minute coaching & mentoring sessions

  • Follow-up support via email for 90-days following completion of the final session

Work with Susan

Reach out to schedule a complimentary business strategy call

Susan Candiloro, LCSW-R, is an EMDRIA Certified Therapist and EMDRIA Approved Consultant offering virtual therapy in New York and Florida. Since opening her private practice in 2018, Susan has exited 2 VC-platforms and 6 insurance panels. With over 25 years of experience in the mental health field, she now runs a fully private pay practice outside of Albany, NY.